/* Sales Coach — tema v2 «humanwashing» (feedback Diego 2026-09-05: producto humano/cálido, no dev-tool).
   Brandbook URPE AI Lab (regla 18.5): navy #070E1C/#0E1930 como TINTA · cian de marca #22C8E0 ·
   gradiente cian→azul #3B82F6→morado #A855F7 · Sora (display) + Inter (texto).
   Fondo claro cálido; el cian claro JAMÁS como color de texto sobre blanco (AA): para texto-acento
   se usa su derivado oscuro --cyan-ink #08677A (6.5:1). Colores de texto SIEMPRE explícitos. */
@import url('https://fonts.googleapis.com/css2?family=Sora:wght@600;700;800&family=Inter:wght@400;500;600;700&display=swap');

:root {
  --paper: #F5F7FB;        /* fondo cálido */
  --card: #FFFFFF;
  --ink: #0E1930;          /* navy de marca como tinta principal */
  --ink-soft: #3D4A63;
  --ink-dim: #5D6C86;      /* 5.4:1 sobre blanco */
  --navy-deep: #070E1C;
  --cyan: #22C8E0;         /* SOLO decorativo/fondos suaves */
  --cyan-soft: #E4F7FB;
  --cyan-ink: #08677A;     /* cian OSCURO para texto/links (AA) */
  --blue: #3B82F6;
  --purple: #A855F7;
  --ok: #0F6B46;  --ok-soft: #E2F6ED;
  --warn: #8A5A00; --warn-soft: #FCF1DA;
  --bad: #B22D48;  --bad-soft: #FBE7EC;
  --line: #E3E8F2;
  --shadow: 0 1px 2px rgba(14,25,48,.05), 0 8px 24px -12px rgba(14,25,48,.12);
}
* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  margin: 0; background: var(--paper); color: var(--ink-soft);
  font-family: Inter, system-ui, sans-serif; font-size: 15.5px; line-height: 1.6;
  -webkit-font-smoothing: antialiased;
}

/* ===== header ===== */
header.app {
  display: flex; align-items: center; gap: 18px; padding: 14px 26px;
  background: var(--card); border-bottom: 1px solid var(--line);
  position: sticky; top: 0; z-index: 10;
}
header.app .logo { font-family: Sora, sans-serif; font-weight: 800; font-size: 17px; color: var(--ink); letter-spacing: -.02em; }
header.app .logo b {
  background: linear-gradient(90deg, var(--cyan-ink), var(--blue), var(--purple));
  -webkit-background-clip: text; background-clip: text; color: transparent;
}
header.app nav { display: flex; gap: 4px; margin-left: 10px; }
header.app nav a {
  color: var(--ink-dim); text-decoration: none; font-size: 14px; font-weight: 500;
  padding: 6px 12px; border-radius: 9px;
}
header.app nav a:hover { background: var(--paper); color: var(--ink); }
header.app nav a.here { background: var(--cyan-soft); color: var(--cyan-ink); font-weight: 600; }
header.app .chip {
  margin-left: auto; font-size: 12px; color: var(--cyan-ink); background: var(--cyan-soft);
  padding: 4px 12px; border-radius: 999px; font-weight: 600; letter-spacing: .02em;
}

main { max-width: 1000px; margin: 0 auto; padding: 30px 24px 60px; }
h1 { font-family: Sora, sans-serif; font-size: 27px; font-weight: 700; margin: 8px 0 4px; color: var(--ink); letter-spacing: -.02em; }
h2 { font-family: Sora, sans-serif; font-size: 16px; font-weight: 700; margin: 0 0 12px; color: var(--ink); }
.sub { color: var(--ink-dim); font-size: 14.5px; max-width: 640px; }
a { color: var(--cyan-ink); }

/* ===== tarjetas ===== */
.card {
  background: var(--card); border: 1px solid var(--line); border-radius: 18px;
  padding: 22px 24px; margin: 16px 0; box-shadow: var(--shadow);
}
.grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 14px; }
.row { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }

/* ===== avatar de persona (humano: iniciales cálidas, nunca un cuadro) ===== */
.avatar {
  width: 52px; height: 52px; border-radius: 50%; flex: none;
  display: grid; place-items: center;
  font-family: Sora, sans-serif; font-weight: 700; font-size: 19px; color: #fff;
  background: linear-gradient(135deg, #14556B, var(--cyan-ink) 55%, #12A0B8);
  box-shadow: inset 0 -8px 16px rgba(7,14,28,.18);
}
.avatar.alt { background: linear-gradient(135deg, #232B5C, #4356C6 60%, var(--blue)); }
.avatar.big { width: 132px; height: 132px; font-size: 46px; }

/* ===== chips de nivel (texto SIEMPRE, jamás color solo) ===== */
.badge {
  font-size: 12px; font-weight: 600; padding: 3px 11px; border-radius: 999px;
  display: inline-flex; align-items: center; gap: 5px;
}
.badge.ok   { background: var(--ok-soft);   color: var(--ok); }
.badge.warn { background: var(--warn-soft); color: var(--warn); }
.badge.bad  { background: var(--bad-soft);  color: var(--bad); }
.badge.dim  { background: var(--paper); color: var(--ink-dim); border: 1px solid var(--line); }
.badge.brand{ background: var(--cyan-soft); color: var(--cyan-ink); }

/* ===== score ===== */
.score-pill {
  font-family: Sora, sans-serif; font-weight: 800; font-size: 30px; color: #fff;
  background: linear-gradient(135deg, var(--ink), #1C3054);
  border-radius: 16px; padding: 10px 22px; box-shadow: var(--shadow);
}

/* ===== criterios ===== */
.crit { border-left: 3px solid var(--line); padding: 10px 16px; margin: 12px 0; border-radius: 0 12px 12px 0; background: #FBFCFE; }
.crit.v4, .crit.v3 { border-left-color: #2AB37E; }
.crit.v2 { border-left-color: #E0A431; }
.crit.v1, .crit.v0 { border-left-color: #E0597A; }
.crit .code { font-family: Sora, sans-serif; font-weight: 700; color: var(--ink); }
.crit .val { font-weight: 700; font-size: 18px; margin-left: 6px; color: var(--ink); }
.muted { color: var(--ink-dim); }
.quote {
  background: var(--cyan-soft); border-radius: 12px; padding: 10px 14px; margin: 8px 0;
  color: var(--ink); font-size: 14px; font-style: italic;
}
.quote.absence { background: var(--warn-soft); font-style: normal; }
.note { background: var(--paper); border: 1px solid var(--line); border-radius: 12px; padding: 10px 14px; font-size: 13.5px; color: var(--ink-dim); }

/* ===== botones ===== */
button, .btn {
  display: inline-flex; align-items: center; gap: 8px; justify-content: center;
  background: var(--ink); color: #fff; font-weight: 600; font-size: 14.5px;
  border: 0; border-radius: 12px; padding: 11px 20px; cursor: pointer;
  font-family: Inter, system-ui, sans-serif; text-decoration: none;
  transition: transform .08s ease, box-shadow .12s ease;
}
button:hover, .btn:hover { transform: translateY(-1px); box-shadow: var(--shadow); }
button.ghost, .btn.ghost { background: var(--card); color: var(--ink); border: 1.5px solid var(--line); }
button.danger { background: #B22D48; color: #fff; }
button.brand { background: linear-gradient(100deg, var(--cyan-ink), #1465A8); color: #fff; }
button:disabled { opacity: .55; cursor: default; transform: none; }

/* ===== formularios ===== */
input, select, textarea {
  background: var(--card); color: var(--ink); border: 1.5px solid var(--line);
  border-radius: 11px; padding: 10px 13px; font: inherit; width: 100%;
}
input:focus, select:focus, textarea:focus { outline: 2px solid var(--cyan); outline-offset: 1px; border-color: var(--cyan); }
label { font-size: 12.5px; font-weight: 600; color: var(--ink-dim); display: block; margin: 10px 0 4px; }

/* ===== transcript (burbujas humanas) ===== */
.seg { display: flex; flex-direction: column; margin: 10px 0; max-width: 78%; cursor: pointer; }
.seg .who { font-size: 11.5px; font-weight: 700; letter-spacing: .04em; color: var(--ink-dim); margin-bottom: 3px; }
.seg .t { font-size: 11px; color: var(--ink-dim); }
.seg > div:last-child { border-radius: 16px; padding: 10px 15px; color: var(--ink); background: var(--paper); border: 1px solid var(--line); }
.seg.seller { margin-left: auto; align-items: flex-end; }
.seg.seller > div:last-child { background: var(--cyan-soft); border-color: #C9EDF4; border-bottom-right-radius: 6px; }
.seg.customer > div:last-child { border-bottom-left-radius: 6px; }
.seg.active > div:last-child { outline: 2px solid var(--cyan); }

/* ===== extras ===== */
.hero-note { font-size: 14px; color: var(--ink-dim); }
.divider { height: 1px; background: var(--line); margin: 20px 0; border: 0; }
.spinner {
  width: 18px; height: 18px; border-radius: 50%; border: 3px solid var(--cyan-soft);
  border-top-color: var(--cyan-ink); animation: spin .8s linear infinite; display: inline-block; vertical-align: -4px;
}
@keyframes spin { to { transform: rotate(360deg); } }